All -
We are looking for people to work for our company on a graveyard shift. This position will start in the office in our Ogden facility. There will be shift differential, plus all of the benefits we already offer including: tuition reimbursement, annual scholarships, health bucks, dental and vision benefits, etc.
Based on performance you will be allowed to work from home. This will be an inbound sales campaign. So if you are looking for some extra income but you are going to school, staying at home with your kids during the day, or like the idea of working through the night. This is the job for you.
Apply online at http://www.focusservices.com/ or visit one of our locations. 4102 S 1900 W - Roy UT or 457 26th St - Ogden UT.
Sincererly,
The Focus Team
Beyond Expectations People: We Challenge and Train, Instill Ownership, and Discover Potential. Partners: We Focus on Transparency, Flexibility, and Performance. Community: We Have Responsibility to Mankind and Work to Improve Their Lives.
Thursday, October 20, 2011
Thursday, September 29, 2011
El Salvador - First Call in Central America
Here is a picture of our first official call here in El Salvador - San Salvador. This morning we launched Ideal Financial here in Central America giving Focus their first Latin American call center. Of course I had to jump on and make the first call and get the first sale of the day. So far we are doing great and converting at nearly 50%. Our agents are amazing and we are so happy to have them here. For the past three months Mark Wright has been setting up this call center and now we are ready to make calls.
Everyone in Focus is welcome to come by and visit if you want to travel to El Salvador and see us. We are in the Mall Las Cascadas next to Wal-Mart.
More posts to come and we hope to hear from you all soon!
Comments welcome
Focus Services
Our new blog is really taking off. You should check out all the fun things that go on in our call centers, the events we have, the improvements we make, and have a lot of fun our blog. Check it out by visiting Focus Services Blog. And yes - we do give our employees discounts within in the community from the partnerships we build!!
Utah Call Centers
We are looking for new employees in our Ogden and Roy Utah Call Center. If you live in northern UT, work at our call center, or are looking to move to this area, come and work at Focus. We are a great company with lots of benefits. We have a health buck reimbursement program, we offer tuition reimbursement to all employees, dental, vision, and we also will help pay for an upcoming service project you are looking to do. Everyday we are working to improve our center, our people, and the environment we work in. If you are looking for a fun yet professional place - Focus is the place for you. Tell you friends! Its always fun when you have a friend at work!! We love all of our employees - so if you work here, we do appreciate you and hope you appreciate us too! Tell your friends to come work here too!!
Dubuque Iowa
We are looking for new employees in our Dubuque Iowa Call Center. If you live in the Dubuque area, work at our call center, or are looking to move to Dubuque, come and work at Focus. We are a great company with lots of benefits. We have a health buck reimbursement program, we offer tuition reimbursement to all employees, dental, vision, and we also will help pay for an upcoming service project you are looking to do. Everyday we are working to improve our center, our people, and the environment we work in. If you are looking for a fun yet professional place - Focus is the place for you. Tell you friends! Its always fun when you have a friend at work!!
El Salvador Call Center
We are excited about the opening of our new site in San Salvador, El Salvador. Things are going very well and we would just like to welcome all of our new employees to the team!!!
Thursday, August 11, 2011
Focus Four Run
The 3rd annual Focus Four Run is being held on Augusts 27th 2011 at 8:00 am in Roy Utah at 4000 South and 1900 West. The four mile run will be chip timed and there will be a noncompetitive one mile walk. This event is held to remember our friends John Carter, Jeff Reppe, Lydia Silva and Cody Oderkirk who we lost in 2008 while they were on their way to do service in Guatemala. All proceeds go toward scholarships in the names.
There will be great food and raffle prizes available. The over-all male and female winner of the four mile race will receive $100. Each age group winner will receive a monetary award. For more information please go to www.focusfourrun.com
Tuesday, July 26, 2011
Monday, July 18, 2011
Monday, July 11, 2011
Summer Parties
Details about the summer parties on the blog: Focus Blog - All Parties families are welcome!!
UT region we are going swimming a week from Thursday so make sure you read all the details!
UT region we are going swimming a week from Thursday so make sure you read all the details!
Wednesday, July 6, 2011
Tuesday, June 7, 2011
New Blogs
Keep in the know with what is happening at Focus. There are new posts about the employee of the month, contest winners, new job postings, discounts, new contests, TOFT winners, and much more. View these things at Focus Blog.
Tech Reps Needed
We are currently looking for agents that have some tech experience. We are launching a new campaign in our Roy facility and that pays a little bit more to start out with but we need experienced reps. If you have any tech experience and customer service/sales experience please apply at www.focusservices.com and make sure you mention your tech experience so we can get you on the right campaign.
Thursday, June 2, 2011
Sales jobs available!!
Seeking applicants that are motivated to sale with good ethics. This position will give you great experience in a sales environment. We offer great tuition reimbursement, work around school schedules, and offer great bonuses.
Sales Experience or teachable. Great personality, good communication skills, highly motivated, dedicated to doing a good job.
Appline online at www.focusservices.com
Sales Experience or teachable. Great personality, good communication skills, highly motivated, dedicated to doing a good job.
Appline online at www.focusservices.com
Wednesday, June 1, 2011
Updates
There are new posts on the blog. Contest updates, a new contest, new blog posts, management positions that are posted. Here is the website: Focus Blog
Monday, May 23, 2011
New Posts
There is a new DISCOUNT in the Roy area and also a NEW QA position. Please read details here: Focus Services Blog
Wednesday, May 18, 2011
Tuesday, May 17, 2011
Thursday, May 12, 2011
Roy 1 Employee of the Month
Roy 1 agent and manager of the month are posted: Roy 1 Employee of the Month
Wednesday, May 11, 2011
Tuesday, May 10, 2011
Congratulations to our Graduating Seniors
Click here to read article: Congratulations to our Graduating Seniors
Thursday, May 5, 2011
Info on Posting Comments for the Contest
There was some confusion on how to post comments so here is some more information if you are having problems: Info on Posting Comments
Saveology May Agent of the Month
Find out who the May Agent of the Month on Saveology is and what his director says about him here: Saveology May Agent of the Month
Saveology May Manager of the Month
Find out who the Saveology manager of the month is here: Saveology May Manager of the Month
Wednesday, May 4, 2011
New Contest
We are going to be running a new contest. It will be for the entire month of May and it will be fun! Here are the details: May Contest Details
Focus Employees get a DISCOUNT on AT&T Service
Here are the details on how you can get a discount on your AT&T service just for being employed by Focus: AT&T Discount
Tuesday, May 3, 2011
Monday, May 2, 2011
Friday, April 29, 2011
Utah's Easter Egg Hunt
Read about it here and see the pictures: Utah's Easter Egg Blog
We were really excited that we had such a good turn out to this event!! We hope your kids enjoyed it!!
We were really excited that we had such a good turn out to this event!! We hope your kids enjoyed it!!
Thursday, April 28, 2011
Focus Four Run T-shirt and Poster Design Contest
Get the details here: (yes this is safe - to goes to the Focus Website and you can view it on your work computer - let me know if you are having problems and I will get it fixed!!)
http://www.focusservices.com/?p=1062
http://www.focusservices.com/?p=1062
Wednesday, April 27, 2011
Contest Update
This link will take you to the new blog we are moving to (still in the process) on the focus website!! :)
http://www.focusservices.com/?p=1050
http://www.focusservices.com/?p=1050
Thank You RaeAnn
http://www.focusservices.com/?p=1039
AND - WE WANT TO HEAR YOUR FAVORITE RAE ANN STORY!!
Management Positions in Utah
We have 3 coach positions open in our Ogden office for our new project that starts training next week (Cincinnati Bell). If you are interested in applying for these positions please email a cover letter and resume to Steven.Scott@focusservices.com
Tuesday, April 26, 2011
Moulton's Blog Post
Moulton is constantly thriving to have low handle time and low abandon rates but we're always happy to have high conversion and QA rates. We are rewarded whe we meet our goals. Moulton got a pizza party monday april 25th for meeting our goal of below a 3% abandon rate with a 1% for the past two weeks. We are always getting insentives to meet our goals. For sales we play games that win us manual time and fun prizes. We've just recently started getting credit for having calls under 3 minutes also gettin. We are starting wacky weird wednesdays where we will do a different thing/ activity each wednesday to livin up and bring energy to the call floor. Here on moulton
we know how to have fun.
~Whitney Crane
2011 Top Private Companies
Focus Services ranked 23 on the top 100 private companies for 2011. We are really excited about this. It will be published in the May Issue of:
Contest Update
Come on people - I know we can do this. We didn't get very many people send it at all yesterday. Keep sending them in and we will get there soon!! If you don't have access to email you can have your supervisor send it in. You may just win. Here are the details:
Subject: Blog
Body of the email include the following:
Your first and last name
Call center you work in
Project you work on
Shift you work
It won't take long and I can see that we have over 200 people a day reading the blog but they just aren't sending it in. For my loyal followers - I will allow you one more chance. So YES you can send a second email in and it will get you on the list to get us to 101. All winners will be posted after we hit 101 but you only get 2 emails! Have fun!!
Subject: Blog
Body of the email include the following:
Your first and last name
Call center you work in
Project you work on
Shift you work
It won't take long and I can see that we have over 200 people a day reading the blog but they just aren't sending it in. For my loyal followers - I will allow you one more chance. So YES you can send a second email in and it will get you on the list to get us to 101. All winners will be posted after we hit 101 but you only get 2 emails! Have fun!!
Memorable Calls
I asked several agents at our Roy site to tell me about their most memorable calls. Here are my favorites....enjoy!
T.C. : I talked to a cat to get an HSI sale.
The owner put the cat up to the phone. She told me, "If my cat says 'yes,' you can set up the internet."
The cat OBVIOUSLY said yes, because I got the sale.
C.P.: This lady called in, (possibly drunk,) complaining that the Qwest recording told her to "press 2 for English." I tried to offer, but didn't get anywhere. After 40 minutes of nonsense, the lady had mentioned she wanted to start a petition, or get a rally going, or whatever just for this reason.
Finally I said, "M'am, I'm sure there was a reason you were calling in before all of this." She didn't have one.
J.P: I talked to a lady ex-navy seal. She was like the 1st "GI Jane." She was complaining about calls from solicitors; she'd had her number changed 3 times. I checked on the No Solicitation feature, etc. When we were finishing her order she asked, " Hey - do you know where the Titanic is buried?"
I said, "yes."
She said, "How deep?"
I said, "a mile, two miles..."
"No! FOUR MILES DOWN! And that's where you will be buried if a solicitor calls me! I will hunt you down and put you there!"
I said, "M'am, I believe you."
N.M.: There was this woman who called in because the termal box for her community was in her yard. She didn't have a Qwest account, and she was MAD.
It was a two hour call. She said if Qwest didn't remove the box, she'd take a chainsaw to it. While I was on the phone with her and with LRAC, (all of us trying to calm her down,) you could hear her screaming, and a chainsaw -- I had my headset off and could hear it!
She took the chainsaw to the box, and the phone disconnects.
~Rachel Sassbug
We want to know what memorable calls you have had?
~Rachel Sassbug
We want to know what memorable calls you have had?
Monday, April 25, 2011
Dubuque Discounts
In our Dubuque Call Center we have two companies coming in to drop off coupons for our employees. Check in with the front desk to get your coupons for:
White's Florist
Alt's Mini Storage
Take advantage of these great deals!!!
Wow! Clinton Call Centers First Blog Session:
The start of every day when we get there the center is quiet, as time passes more and more of us appear to do the job that Tara and the management team expect us to do. Listening I hear laughter, joking and happy voices starting off the day. Soon, the noise fades and turns into a phenomenal energy force. There is still laughter, coaches are motivating the teams, sometimes in some fairly humorous ways. They like everyone else get tongued tied on occasion..... My point being I think my next blog will be a survey of my co-workers asking them to remember something that they heard said that twisted someone's tongue. I myself have had my own tongue twisted moments so this should be something to look forward to....
Last Sunday was our annual Easter Egg Hunt! It was a huge success! The kids enjoyed it and the Easter Bunny was a big hit! One of our children even was spotted playing with the Easter Bunny's tail.... This may have scared the bunny off for he hasn't been seen at the facility since. I am sure that Jen will be able to convince him to hop on into Clinton Call Center again next year. We all tip our Easter bonnet's to those who worked so hard on making this event the success that it was.
Our motivational board this month is "Raining Revenue". Jen made a gorgeous spring board, with clouds, grass and tulips to decorate our back wall. Every time an agent gets $500 revenue sale, they are awarded a raindrop to be placed on the board. Today as I look at it, I see an array of colors with agents names on each rain drop recognizing them for their hard work and commitment to make the Clinton Call Center a success. For those named with a colorful rain drop, remember that your April showers will bring May flowers. Keep up the good work and watch your bonus opportunities bloom!!!!!!
We all know that working at a call center requires flexibility as changes are always in the works.... Here are some of the changes that have been made in the last month.
Last Sunday was our annual Easter Egg Hunt! It was a huge success! The kids enjoyed it and the Easter Bunny was a big hit! One of our children even was spotted playing with the Easter Bunny's tail.... This may have scared the bunny off for he hasn't been seen at the facility since. I am sure that Jen will be able to convince him to hop on into Clinton Call Center again next year. We all tip our Easter bonnet's to those who worked so hard on making this event the success that it was.
Our motivational board this month is "Raining Revenue". Jen made a gorgeous spring board, with clouds, grass and tulips to decorate our back wall. Every time an agent gets $500 revenue sale, they are awarded a raindrop to be placed on the board. Today as I look at it, I see an array of colors with agents names on each rain drop recognizing them for their hard work and commitment to make the Clinton Call Center a success. For those named with a colorful rain drop, remember that your April showers will bring May flowers. Keep up the good work and watch your bonus opportunities bloom!!!!!!
We all know that working at a call center requires flexibility as changes are always in the works.... Here are some of the changes that have been made in the last month.
 |
| Ryan Randall ~ is now our Auditor. |
Ryan has been with us for approximately three years. Like most of us he started as an agent, quickly becoming successful and very knowledgeable. Not only did he serve our customers with the highest level of professionalism but he was always willing to help other agents. Ryan's commitment, knowledge, kindness and patience made him the perfect selection for the Trainer position when that opened up. For approximately nine months Ryan trained all of the B2B classes. When I spoke with some of the recent agents that were trained by Ryan, they had only positive things to say about his approach to teaching them what they needed to know to become successful. The Auditor position is one that has several different responsibilities, and often keeps Ryan in his office. However, today Ryan and his smile were out on the floor, encouraging and assisting any person who needed his help. I asked Ryan what his primary goal is as auditor.... He smiled and said, "To get the revenue that the agents put in on a sale, to match up with the revenue that our client shows as revenue." Ryan, congratulations on your new position as Auditor! We wish you the best and our proud to have you as a co-worker.
 |
| Chris Humphrey ~ is now our new B2B trainer! |
Congratulations Chris! You go girl! Chris also started as an agent. For the first year Chris learned how to handle the most difficult customers. Providing them with whatever was possible to keep them happy Qwest customers. Y cording with the new agents while they were still in training, teaching and pushing them to think out of the box, face their fears and take calls. She was a tough person to y cord with, I personally was terrified that I would end up having to sit with her and she would push me into saying "hello". I never had to y cord with her, but I did get the opportunity to sit next to her right out of class and found out what an amazing teacher she is..... Chris's next position moved her from the day time hours to the afternoon evening shift where she coached residential. Quickly she moved from coach to Residential trainer and did an awesome job at that. Chris is back on day shift ( where we all missed her terribly) doing what she does best.... training our new B2B classes. Having just completed the first class and with it being a success it is obvious that she has found the job that was meant to be hers. Keep you the good work Chris, we are all proud of you!
 |
| Kyle Nitschke |
Kyle also started as an agent approximately six months ago! After working as an agent for a couple months he became a #1. His ability to motivate agents to reach beyond the beginning goals and shoot for the stars made Kyle an excellent couch. Although Kyle is quiet, he has a professional demeanor that requires production from the people on his team, without them even realizing that he can see potential in each agent that goes far beyond what they see in themselves. This qualities and his commitment to Focus made him the obvious choice as Site Lead! When asked what he is looking forward to most in his new position Kyle responded with, "Teaching others and learning new things everyday. On a regular basis we hear someone, not mentioning any names, (Joy Hoagland), beckoning him with a chuckle and "Nitschke's nephew" this is his signal that he is needed by his former team of agents. Kyle always rounds the corner of the back row with a smile on his face, ready to help with whatever the issue is. Kyle, we miss you as our coach, but wish you the best of luck with your new position!
 |
| Kyle and Joy Hoagland |
 |
| Brad Williams begins his new position as PA for our facility soooooon! |
Brad also started as an agent and was so successful that it didnt take him long at all to move into the position of Monitoring Specialist. Brad has his own unique way of working with the agents to bring out the best in each of them. During your coach sessions with Brad, he first asks how your day is going. Then you both listen to your call and talk about it. They question that Brad asks most often is Why? That question encourages the agent to dig deep down and see within them self better ways to interview, rebuttal, seek the best value for the customer and how to present it as a benefit. Having pulled the agent out of the insecurity or shyness that we all sometimes struggle with, he gently makes suggestions as to what can make our job easier for us as an individual to ensure our success. The qualities made Brad the very obvious choice for PA! Congrats Brad, we all wish you the best of luck as you continue to learn new ways to assist us with our jobs.
As we welcome the new agents, and look forward to the next class, I would like to remind you all that it is possible to move up in our Company, and it doesn't always require being here for twenty years like some other places. Continue to do your best and you just never know when another door will open and have your name on it. Simply put.... If you think you can, you can. If you think you can't your wrong! Just ask the four exemplary employees that sat in the chairs that you now sit in!
Shew, I think I may have made it through my first attempt at blogging! I do want to share how this came about! Tara came to me one morning last week and said "Joy K, can I talk to you when you get off of your call? Immediate terror coursed through my body, as we all know that conforming to rules is something that at times I struggle with. My only thought was, what did I do? Why is it when Tara approaches us with a simple question like that we have to immediately search our soul and just know that we did something wrong. Especially me, Tara and the entire staff have been nothing but wonderful to me, treating me like family, and going through some really traumatic situations with me. Reluctantly I hung up and I so wanted to just take another call, praying that it would be a long, difficult sale and Tara would forget who I was! When we talked and she asked me to blog, I was so honored and excited that she entrusted me with this that I was all but speechless (rarely that happens to me)! So thank you Tara for the many ways that you have encouraged, guided and assisted me into growing into the person that I am today.
~Joy Hoagland
Contest Update
We haven't hit 101 yet so we are going to continue the contest. Please send an email to this address: marci.clawson@focusservices.com or have your supervisor send one.
Here is the info you need to put in the email:
Subject: BLOG
First and Last Name
Call Center you work in
Project you work on
Shift you work
Here is the info you need to put in the email:
Subject: BLOG
First and Last Name
Call Center you work in
Project you work on
Shift you work
Friday, April 22, 2011
Contest Time
I am running another contest. I will be giving away 3 - $25 gift cards. Here are the details:
- You must be a Focus Employee to play
- You may only submit one entry
- Send me an email titled "Blog" with the following info in the body - your full name, the call center you work in, the project you work onm and the shift you work
- The winners will be the 2nd, 26th, and 101st email I get
Thursday, April 21, 2011
Discount with Budget Rent A Car
All Focus Services employees now get a discount with Budget Rent A Car. The discount will save around $10 per day. So if you are planning a trip or just need a rental car for awhile this is a great way to save some money for just being a Focus Employee. Here is the information:
BCD Number : U330864
They will call the corporate office to verify employment. We are excited to offer this discount to all of our employees! Drive safe!
use code
Company Name: Focus ServicesBCD Number : U330864
They will call the corporate office to verify employment. We are excited to offer this discount to all of our employees! Drive safe!
Wednesday, April 20, 2011
Management Position (Clinton, IA)
We now have a PM coach position open in our Clinton Call Center. If you are interested in applying for this position please send your resume and cover letter to Tara.Weidner@focusservices.com.
Contest
Just an update. Last weeks contest had ended but we will be doing another contest within the next few days so keep your eyes open!
Focus Employees get $600 off LASIK surgery at Mount Ogden Eye Center
Mount Ogden and Bountiful Hills Eye Centers are excited to offer a corporate discount to your employees and their family members. This corporate discount can save you or a family member up to $600 off laser vision correction (LASIK) at Mount Ogden or Bountiful Hills Eye Centers. Mount Ogden and Bountiful Hills offer free, no-obligation consultations to find out if you are a good candidate for LASIK, 12 -months no interest financing, state of the art equipment, 14 years of LASIK experience, and highly skilled surgeons.
Our corporate discount can also save you or a family member 20% off a complete pair of glasses, or 10% off premium sunglasses in our optical department.
Mount Ogden and Bountiful Hills Eye Centers provide complete eye exams, contact lens fittings, cornea care, glaucoma and macular degeneration treatment, diabetic eye care, eyelid surgery, and Botox and Latisse consultations.
Please ask for the corporate discount to receive your exclusive discount on LASIK surgery and/or discounts in our optical department. Call (801) 409-9720 in Ogden or (801) 677-1122 in Bountiful to schedule your free consultation.
Our corporate discount can also save you or a family member 20% off a complete pair of glasses, or 10% off premium sunglasses in our optical department.
Mount Ogden and Bountiful Hills Eye Centers provide complete eye exams, contact lens fittings, cornea care, glaucoma and macular degeneration treatment, diabetic eye care, eyelid surgery, and Botox and Latisse consultations.
Please ask for the corporate discount to receive your exclusive discount on LASIK surgery and/or discounts in our optical department. Call (801) 409-9720 in Ogden or (801) 677-1122 in Bountiful to schedule your free consultation.
Platinum Package - Custom IntraLase LASIK:
Retail - $2195 per eye
Corporate Discount for Focus Employees - $1895 per eye
Gold Package - Custom LASIK
Retail - $1695 per eye
Corporate Discount for Focus Employees - $1495 per eye
20% off a complete pair of glasses in the optical department
10% off premium sunglasses in the optical department
Tuesday, April 19, 2011
Star for a Night - Phillipines Call Center
There's always this natural high when you get something new. Agree? That's why everybody was practically ecstatic to find out that we have a new calling floor here at the site. It now holds two of the many campaigns here in Focus Direct Philippines, Saveology and Galileo.
I wonder who thought about this idea, must be a real fan of American Idol, im kidding. Anyway, its a good source for motivation and not to mention a lot of fun.This activity not only promotes healthy competition but also sportsmanship which helps people interact with one another and laugh and have fun together despite the stressful calls and the grave yard shifts. Its also something people can look forward to when they go to work. It makes this place even more cheerful than it already is. Here at Focus Direct, we're one big happy family. 
There was something though that caught everyones attention. If you ever dreamed to be the next Freddie Mercury or the next Britney Spears or the next Michael Jackson orsomething,than this is your chance. You could be a star for a night! Don't get your hopes up too much though, it's not what you think. It's this cardboard crown that has a big star on it and has the words "Star of the Night". All you need to do is make the first sale for the entire account for the first hour of your shift. Sounds pretty easy right? Well try thinking that again when you have about 40 agents who are also buying for that shiny crown. Everybody gets a blast out of this activity just from the sheer competition and anticipation on who would win.
I wonder who thought about this idea, must be a real fan of American Idol, im kidding. Anyway, its a good source for motivation and not to mention a lot of fun.This activity not only promotes healthy competition but also sportsmanship which helps people interact with one another and laugh and have fun together despite the stressful calls and the grave yard shifts. Its also something people can look forward to when they go to work. It makes this place even more cheerful than it already is. Here at Focus Direct, we're one big happy family.
Jade Esquilla
Qwest Verifier
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