We are excited to finally see some warm weather! Easter Sunday is April 24th. We want to celebrate with all of our employees. There will be an annual Easter Egg Hunt to celebrate for all sites. Please bring your families and come out and celebrate. We will be having a hunt for the children and it will be a good time.
Rock Falls: Sunday April 10th at 11AM in the site
Dubuque: Saturday April 16th or Sunday April 17th (more info to come)
Clinton: Sunday April 17th at 1PM in the site
Utah Region: Friday April 22nd at 6PM at the Roy Park across from the Roy call center
The hunt will start promptly at the times listed above so please show up 15 minutes prior to ensure that your children can be involved. We are excited to see everyone and celebrate this season!
Beyond Expectations People: We Challenge and Train, Instill Ownership, and Discover Potential. Partners: We Focus on Transparency, Flexibility, and Performance. Community: We Have Responsibility to Mankind and Work to Improve Their Lives.
Thursday, March 31, 2011
Congratulations are in Order!!
Congratulations to Ron Greve and Calvin Bradbury in Dubuque for their promotions! Calvin will be managing the new business coming to the site and Ron will be the new PA.
Here are some words from the current director Ron Dick, "I am pleased to announce the promotion of Ron Greve to the position of PA in the Dubuque Center effective April 1st. Calvin has accepted the challenge of managing a new business opportunity in our Center . I am excited about the opportunity for both and look forward to their success in their new roles. Calvin will be assisting in Ron’s migration to his new position."
Tuesday, March 29, 2011
Discount at Bard Optical - Rock Falls Site
Rock Falls Focus employees can get a discount at Bard Optical now even if they don't have eye glass insurance.
Discounts on eyeglasses, exams and glasses.
We will be getting more details on this but for now you can "call for details". Look for more info.
Friday, March 25, 2011
IT Programmer/Developer - Job Posting
Leading call center is looking for an IT programmer/developer. This position will be responsible for developing in house applications and database reporting for call center campaigns using .NET and T-SQL. Successful candidates will have 1-2 years’ experience programming, along with relational database experience such as Microsoft SQL. Candidates should also be able to solve problems through persistence and creativity, and be able to communicate effectively with others. Experience with Microsoft Reporting Services and/or web development will be considered a plus.
Focus Four Run Dates
Save the dates for our annual Focus Four Runs. This is an annual event in lieu of the plane crash in 2008 that resulted in the death of four of our friends. We hold this event to always remember them and raise money to give out scholarships in each of their names. We miss and love each and every one of them.
Utah: Saturday August 27, 8AM in Roy
MW: Saturday August 6, 8AM at Rock Falls High School
Utah: Saturday August 27, 8AM in Roy
MW: Saturday August 6, 8AM at Rock Falls High School
Wednesday, March 23, 2011
Focus Employees get a DISCOUNT with AT&T
ALL Focus Employees get a discount now with AT&T service. Here are the details:
The discount is 9% on personal phones just for being employed with Focus. Employees will need to go into a retail store and tell them they are an employee of Focus Services. You will need to have some sort of proof i.e. paycheck stub, ID badge, etc.
The retail store will be able to add the discount at that time for current AT&T customers. If they are not currently an AT&T customer they can just tell them when they activate service. Applicable as long as they are a Focus employee. Discount will be removed if you are no longer employed at Focus Services.
The discount is 9% on personal phones just for being employed with Focus. Employees will need to go into a retail store and tell them they are an employee of Focus Services. You will need to have some sort of proof i.e. paycheck stub, ID badge, etc.
The retail store will be able to add the discount at that time for current AT&T customers. If they are not currently an AT&T customer they can just tell them when they activate service. Applicable as long as they are a Focus employee. Discount will be removed if you are no longer employed at Focus Services.
Tuesday, March 22, 2011
Jr .NET Software Developer Job Opening - Detailed Info
| Job Identification | |
| Job Title: Jr .NET Software Developer | Job Location: Roy, Utah |
| Salary Range: Based on Experience | Department: IT Development Department |
| Position Type: Full Time | Date: 3/15/2011 |
| Company Overview |
| Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management. Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients across multiple industries. Currently, Focus has just under 2,000 employees working in 7 locations both domestically and internationally. Company headquarters are located in Roy, Utah. |
| Primary Purpose |
| The software development team is involved with supporting the company by ensuring that it has the tools needed to be successful in this competitive market. Focus is also positioning itself to become a software outsource provider, marketing its systems to clients and other companies in the industry. As a member of the software development team, the successful candidate will participate in all aspects of the software development lifecycle to build software systems that will help the company function more efficiently and effectively. This includes but is not limited to working with other departments to develop design specifications, programming web-based applications, building and maintaining supporting databases, and maintaining custom-built software. |
| Major Roles and Responsibility |
| · Communicate with other departments throughout the company to identify software requirements · Design, build, and implement web-based software applications · Design and build reports · Provide maintenance, support, and troubleshooting for end-users of in-house systems · Coordinate with the lead developer to prioritize assignments · Be responsive and flexible with ad-hoc requests from other departments · Communicate and build positive business relationships with other departments · Coordinate with other departments to find creative solutions for challenges as needed · Develop and foster a team atmosphere that exhibits teamwork within the department and with other departments · Coordinate and assist the IT Networking and Security department on system upgrades or repairs when requested. This would include upgrading of network and telephony systems and require working after hours and/or evenings. |
| Required Education, Systems, Experience, and Specific Job Related Skills | |
| Education | Bachelor Degree (or nearing graduation) in Computer Science/Information Technology or related field |
| Experience |
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| How to apply |
| · Interested applicants send resume and cover letter to ben.johnson@focusservices.com by 5pm Friday April 8th, 2011 |
Business Development Manager Job Opening
We are looking to hire a Business Development Manager. Here is the information:
Job Identification | |
Job Title: Business Development Manager | Job Location: Roy, UT |
Report to Position: VP of Sales | Department: Sales and Marketing |
Position Type: Full Time | Date: 3/22/2011 |
Primary Purpose |
Oversee all sales lead generation efforts for both Focus Services and Focus Direct. Mine existing lead database and perform consistent follow up on potential clientele base. Work with VP of Sales and Inside Sales Director to transition warm leads into sales cycle. Ensure that sales leads are followed up on and contracts are signed and payments are received prior to client launch. Works closely with the launch team to ensure that needs from a sales perspective are met, questions are answered and ensures that the launch takes place and that the client is completely satisfied with the launch. Works to identify industries and markets for us to penetrate. |
Major Roles and Responsibility |
Ø Follow up with customers or prospects Ø Follow up with clients to assure contracts are signed Ø Ensures that there’s sales communication with all clients at least every two weeks Ø Mining data Ø Scheduling calls/appointments, shows, events, travels, hotels, rent a cars Ø Identifying industries of opportunity Ø Building creative marketing messages to keep follow up process unique and engaging Ø A Liaison with the launch team Ø Make sure credit apps are filled out Ø Help with the follow up of hot leads |
Required Education, Systems, Experience, and Specific Job Related Skills | |
Education | Some college preferred |
Systems | Highly Proficient computer skills including as Microsoft Outlook and Window. |
Experience | Skill set in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) Experience in handling office works Outbound business-to-business phone marketing or sales experience preferred. Relevant training in Inside sales |
Required Education, Systems, Experience, and Specific Job Related Skills | |
I have reviewed this job description (signature): | Date: |
I have reviewed this job description with the above employee (signature): | Date: |
How to Apply |
Email cover letter and resume to paul.liljenquist@focusservices.com by EOB Monday 3/28/2011. |
New Milestone!
Focus hit 6,000 hours in one day for the first time as a company! Great work to everyone for working your shifts. We appreciate all that you do!! This is such an accomplishment for us and we are very excited about this. Way to go team!!
Monday, March 21, 2011
Detailed Info About Focus Helping with Tsunami
At Focus Services we believe that the best investment that we can make is in the community and in others. In light of the recent disaster that struck Japan, Focus has had the opportunity to do just that. Millions of Japanese are without power to have even the simplest necessities such as light. For that reason Focus has donated a sizable donation to Goal Zero. Goal Zero and TIFIE Humanitarian have teamed up to send solar power kits to a thousand homes in Japan. These kits will be hand delivered to families who are in most need of power. The kits will consist of Goals Zero’s Escape 150 battery power pack, Boulder 15 solar panel, and the 3-watt Light-A-Life. One kit has enough power to power lights, laptops, and cell phones, keeping families in communication when it is most needed.
You can donate at http://www.tifie.org/japan
St Patricks Day Celebration on Saveology
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| Battle for the coach position! Derek and Tanner before their presentation. |
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| Greg and Kory (Roy Saveology) All dressed in green for St. Patties day! |
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| Kris Weitzeil and Sarah Collmeyer. (AM and PM coaches for Saveology) |
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| Sarah Collmeyer wore nine green things!! |
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| Jon Agostini wearing funky glasses that he got as a prize for wearing green on St. Patty’s Day |
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| Brittany Black in funny glasses |
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| Berenice Gregorio dressed in green for St. Patricks Day. |
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| CJ Blair |
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| Gotta love this pic! Brittany Black – Roy Saveology |
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| VOGUE!! Steve Scott posing for a pic! |
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