Agent of the Month (Roy-QCO)

For the month of March we have chosen Josette Sanchez as our employee of the month.  Josette works really hard and cares about making improvements. Her ideal offer rate in February is at 100%, which is an improvement from 20% in January, and her RPC is up to a $77.83 in February from a $43.72 in January, which to me shows that she is taking the things that she's learned and applying them to all of her calls. Josette also cares about her attendance and hitting her hours daily. She does a great job of making up her time when she misses and being on time daily. 

Great job Josette!!  What a great accomplishment and improvement!!  We appreciate all that you do!