Manager of the Month (Roy-QCO)

For the Month of March we have selected Brenda Carranza.  Brenda is extremely reliable and cares so much about getting all of her work done in order to help her agents improve. Her agents love her, and all of her teams have made huge movements since she started as their QA. Brenda is not worried about how she will look if an agent improves but mostly cares about how they will be helped and what improvements they will make. It is amazing to see someone put in so much effort into coaching and to see someone understand what coaching means. 

Great job to Brenda!!!  We appreciate all that you do!